Find answers to the most frequently asked support questions below, it's possible your question has already been covered.

Can I play EuroMillions from my country?

No, unfortunately it isn't currently possible to play EuroMillions from your location. We hope to be able to provide links to regulated websites that can sell tickets in your country soon.

My ticket is lost/damaged, what should I do?

If you lose your ticket or damage one to the point where it cannot be read or scanned, you should contact your National Lottery for advice on what to do next. If you have a winning ticket that has been lost or damaged you need to report it as soon as possible after the winning draw, as your claim may be invalidated if you leave it too late.

You can find the contact details for the various participating national lotteries at the bottom of the page.

How do I close my account?

To close your account, you first need to sign in and visit the Delete My Account page.

Once you are sure that you want to close your account, click the "Delete My Account" button. This will permanently delete your account and any personal information contained within it.

I've found an old ticket, is it still valid?

Lottery tickets are valid for different periods of time, depending on the country you have bought your ticket from. In the UK, they're valid for 180 days, whereas in Ireland, it's 90 days.

Based on the validity periods, if your ticket was purchased for a draw before the dates shown below, it is no longer valid and cannot be claimed.

Ireland: Wednesday 17th January 2024
UK: Thursday 19th October 2023

Can you check my ticket?

No, we're not able to check individual tickets. The automatic ticket checker will check your numbers against the results in our database and inform you if any prizes have been won (based on the numbers entered).

If you have played online, you will receive an email notification informing you of any wins.

I've bought entries and can't see them in my account, where are they?

Creating an account with allows you to store sets of numbers in the checker and to enter the Free Lottery draws, it isn't possible to purchase EuroMillions tickets directly through a account.

If you have opened an account on another website, you will need to log in to your account on their website to view your entries. If you can't remember which website you've signed up with, you should have received an introductory email or entry confirmation email from them.

I've won, how do I claim my prize?

There are different ways to claim EuroMillions prizes depending on how much you win, whether your entry was bought in-store or online, and which country the ticket was bought in. Generally, smaller prizes can be claimed for lottery retailers, while larger prizes need to be redeemed from a regional office or lottery headquarters.

Go to the How to Claim page to find out all you need to know about claiming EuroMillions prizes in each participating country.

I've bought a EuroMillions ticket in a different country, can I claim it here?

EuroMillions prizes can only be claimed in the same country that the winning ticket was purchased in. For example, if you buy a ticket in Spain, you will not be able to claim any prizes won on it in the UK, and vice versa.

If you do win a prize on a EuroMillions ticket bought in another country, the only way to claim the prize is by visiting a lottery retailer in that country. Visit the dedicated page for playing EuroMillions abroad to find contact details for the lottery providers in each of the participating countries.

I've received a suspicious message, is it a scam?

Lottery scams are all too common today but there are three golden rules that you should remember in order to protect yourself against them:

  • You cannot win a prize in a lottery you have not entered. If you are ever notified that you have won a prize in a lottery you have not played, it is a scam.
  • No legitimate lottery organisation would demand an upfront fee to pay out your prize money. Again, any message requesting a payment to 'release' a lottery prize is a scam.
  • You will never be contacted directly by EuroMillions about a win. The game is run by the national lotteries of the nine participating countries. plays no part in the processing of prizes.

Go to the Scams page to learn lots more about this type of fraud, including other ways to spot lottery scams.

If your question hasn't been answered, visit the FAQs page or scroll down to get in touch with the support team.

Drop us a line

Here at, we love to hear from you - whether it's feedback about our website or you have a question relating to EuroMillions. Use the contact methods below to get in touch. We aim to respond to all enquiries within 48 hours.

By Email and Social Media:

By Post:

Take That Ltd
The Exchange
Station Parade

Please do not post tickets for verification or to claim prizes as they cannot be processed at this address.

National Lottery Contact Details

UK Flag
UK National Lottery

The National Lottery
PO Box 251
WD18 9BR

Phone (online players):
0333 234 4433

Phone (in-store players):
0333 234 5050

Ireland Flag
Irish National Lottery

The National Lottery
Abbey Street Lower
D01 Y1X2

Phone (online players):
1890 244 344 or (01) 889 1000

Phone (in-store players):
(01) 889 1000